We are confident in the high quality of our final drive motors for IHI excavators and lead the industry in the duration and hassle-free execution of our Warranty and Lifetime Replacement Program.
The new mini excavator final drive motor for your IHI 12VXE is automatically enrolled in our warranty (no hassles of registration cards required). This warranty provides 100% coverage against manufacturing defects for 2 years from time of purchase, for unlimited hours of operation. The warranty is transferable as long as the new owner has record of the original purchase. In the rare event you need to file a claim, simply provide us with the original order information (such as order number, purchaser's name, email address, or billing/shipping address), so we can verify the warranty and process it quickly.
This 2 years warranty coverage includes the cost of return shipping for the damaged drive and a free new replacement for failures that are covered under warranty for 2 years from date of purchase. It does not cover your time and labor to remove/reinstall the drive, nor any other consequential damages. It does not cover damage from incorrect hose connections, clogged filters, hydraulic contamination/over-pressurization, lack of maintenance, or physical damage from misuse like stripped threads or cracked housings or flanges. The final drive motor must be returned to us factory sealed and untampered - if you or anyone else disassembles or attempts to repair/modify the drive, the warranty is voided.
After that initial 2 year warranty period, you are then automatically enrolled in our Lifetime Replacement Program (LRP) for life at 15%, non-prorated. You do not have to return the drive to claim the LRP, simply contact us and provide your original order information and you'll receive the 15% off your replacement drive order.
Contact us if you have any questions about our warranty or read the specific terms and conditions of our warranty policy
